As healthcare continues to evolve, Medical Office Assistants (MOAs) have become increasingly essential to the seamless operation of various medical facilities. MOAs are responsible for handling administrative and secretarial duties in hospitals, private clinics, medical offices, and other settings. They also serve as the primary point of contact for patients, working alongside healthcare professionals to facilitate communication. MOAs are crucial in building relationships between patients and medical staff. Here are some of the day-to-day duties MOAs perform:
- Recording and editing of medical reports electronically
- Assisting patients in completing medical documents or forms
- Demonstrating confidentiality in handling medical history files
- Setting or organizing meetings and agendas
- Maintaining inventory and establishing office expectations
In certain medical institutions, MOAs may also be responsible for performing basic clinical duties including taking weight or height measurements, recording vital signs, and sanitizing medical instruments and rooms. However, it’s worth noting that in Canada, the role of a “medical office assistant” mainly revolves around clerical and office duties.
To succeed in a Medical Office Assistant job, possessing a diverse range of both soft and hard skills is usually preferred by employers. Here are the top soft skills that are crucial to have when working in the field:
- Effective Communication
- Ability to convey empathy
- Outstanding organization
- Excellent customer service
- Critical thinking
MOAs who have acquired hard skills through formal education or training exhibit better employment prospects. Proficiency in business language and competence in modern technology are essential prerequisites for any employee. Additionally, some areas to focus on include:
- Medical terminologies and testing procedures
- Billing and Coding
- Data Entry on Electronic Medical Records
- Management Software
- Healthcare Fundamentals
Aside from understanding qualifications, it’s equally essential to stay informed about current and future trends in the field. According to Canada’s (2023) Job Bank, Medical Office Assistants can expect a positive employment outlook for the next three years.
Here are some essential statistics to consider about MOAs working in Ontario:
- The median salary is $23 per hour
- 55% work in Ambulatory health care services, 36% in Hospitals, 6% in
- Nursing facilities
- 77% work full-time and 23% work part-time
- 51% of them have attained college certificate or diploma
Most Medical Office Assistant positions were rated with high levels of job satisfaction. Among the factors that contributed to this satisfaction were work-life balance, job security and advancement, and pay and benefits, all of which were highly rated by employees.
Investing in any career comes with its own set of obstacles and advantages. Knowing he skills and qualifications required for your desired career will assist you in planning your next move, including acquiring necessary credentials.
The Canadian College of Healthcare and Pharmaceutics (CCHAP) offers a comprehensive Medical Office Assistant course diploma that ensures students are equipped with both theoretical knowledge and hands-on experience, improving their job prospects. CCHAP specializes on delivering high-quality, student-focused, and inclusive education and training.
If you’re keen on exploring unique and professional opportunities in the healthcare, then becoming a Medical Office Assistant (MOA) could be the perfect career for you.
To better prepare you in this journey, learn more about the program here.
References
Canada, E. A. S. D. (2023, September 19). Medical Administrative Assistant in Ontario | Job requirements – Job Bank. https://www.jobbank.gc.ca/marketreport/requirements/25791/ON